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HI.. Thanks , we received the part. A bit disappointed that the part took longer that the original estimated time because my customer had 2 options -
One supplier was cheaper but estimated a longer delivery period by a few days and your product was dearer but estimated a quicker delivery. So he chose the dearer but quicker delivery option which ended up taking longer than the other cheaper supplier had advised.
I appreciate that your delivery time is an estimate, but shame it couldnt have been a bit more realistic.
Yours, Allison... ...JOHNSTON COMBINATION BOILERS
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I ordered an ignition and pilot assembly for an obscure gas fire and it arrived two days later. Thank you.... ...Elemental Heating
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Very impressive service - thank you. Kept updated on status of order and delivery was on the stated date. Goods packaged very well and all quality items. Many thanks and will definitely use you again. ... ...Emma D
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Fast, efficient and good advice regarding obsolete equipment. Well done Mytub!... ...Stewart - Stewart
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Order received in time given. Good service. Thanks.... ...Allendale Estates
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good experiance part arrived on time when they said it would. I was not in!! popped to shops for 10 mins!! but very helpful driver called me and arranged to leave it with neighbour. ... ...Kenneth Hill - HSE Solutions
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Good product at the best price I could find.
Excellent communication.
Fast delivery... ...Colin Baker
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Service, product , delivery etc all very satisfactory thank you.... ...Robin Kooistra
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you need to improve your delivery times. Had to wait a month, just not good enough. ... ...Chittaranjan Pillai
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.... ...Bernard Adams
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