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I found your website very easy and straightforward and in particular I found the telephone link invaluable in ascertaining the availability of the part and the staff on the phone could not have been more helpful.
Tim Pryke...
...Mr T.Pryke
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All delivered without hitch...
...Mrs Susan Marshall
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Excellent service, speedy delivery very pleased with the product....
...Mavis Wood
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Product received and fulfilled all expectations.
Excellent help and service all round....
...Ronald Elliott
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Brilliant service from mytub, easy to order online and delivery was very quick....
...Dot Ashcroft
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The programmer i ordered was as described, but had to wait a month before order arrived.
L. Forno...
...L.Forno
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Great, good customer service... arrived on time after quick chase up. Super service... recommend to all....
...ISTL Engineering Limited
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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
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...A Randall
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you need to improve your delivery times. Had to wait a month, just not good enough. ...
...Chittaranjan Pillai
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Received geberit concealed cistern within 5 days, tried to fit Saturday and found part missing. Had to wait till Monday to advise of this missing part. I was told to leave it with customer services and they would get back to me. In the meantime I spoke to the manufacturer and received the part next day. Four days past not a word from My Tub. Well done Geberit not so well done my tub, just a call to say what was happening might have helped...
...simon martin
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