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we are thoroughly disappointed with the service we have received. the order took a very long time to arrive, when it eventually did the number of parts we ordered was wrong. after complaining about a missing part it arrived the next day which leads to the question why did they take so long to arrive in the first place. the price is very good for the parts we wanted but the service let you down and I dont think we will be using you again.
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Dear Mr Skipper
Good day, I can only apologize for the errors. We have spoken to that area of supply chain. This is very rare.
Laurie - MyTub
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...Brian skipper
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Great experience - sensible price, genuine part, swiftly delivered, regular updates on order process - happy man!...
...Horse & Groom
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Excellent service. Slightly delayed but I was kept informed so didnt mind. Thank you ...
...Mark Eliot
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Thanks for the service. Everything went really well and the delivery driver was helpful towards my heavily pregnant wife. ...
...Craig
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Great price and great service. Liked being able to email queries etc and get informative responses pretty quickly. Didnt know i could have stuff delivered to my local plumbers- will deffo use this service again in the future....
...Alastair Redpath
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no problems. delivered on time. i would use and recomend to others....
...Paul Maher
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I was very pleased with the product but disappointed that it took over two weeks to be delivered. The web site is good and I would probably use mytub again, delivery problems not withstanding....
...Neil Parsons
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Had great difficulty sourcing a small waste drainage joint needed to complete a refurb bathroom and My Tub had one and organised a UPS delivery which came 2 days later so job could be finished. For such a cheap part cost I was most grateful that My Tub were prepared to supply this part to me. Thank you for your service, it was much appreciated....
...Linda Crook
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A further 8 arrived today, so we have received order in full now thank you very much for excellent service - a pleasure doing business with you.
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...Rosemary - Trythance Trust
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The service, price, timely and accurate delivery and overall shopping experience has been a pleasure - well done MyTub! I will certainly recommend you to others.
The part was fitted by myself within 15 minutes and my shower no longer leaks! A result all round.
Warm regards,
Dave Anstey...
...David Anstey
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