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Delivery was not as stated and when I rang to mention the item had not been delivered, I was was simply told I would receive a future email. This isnt good customer service. I rang you and hence Ii would expect a phone call back with email confirmation of when I could expect the item delivered. ...
...Steve May
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Excellent service. Helpful staff. Prompt despatch. Fragile item well packed and arrived undamaged. Many thanks....
...Henry Duncan
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This the best price and delivery cost I could find for the product. The website was easy to use and the communication was excellent. It was delivered really quickly on the day confirmed by email....
...Sandra Martin
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My Tub managed to locate my discontinued taps, where others had failed - and they were delivered earlier than expected...
...Adrian Bates
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Great communication throughout the transaction. Will use again...
...keith russell
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Although the tray could not be delivered on time but the response was quick and satisfactory, I will recommend this company. ...
...SHADAB ASLAM - LBV LTD
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Lovely fast efficient service. Nice quality product fitted in seconds. If only they did a soft close version of the twyford visit seat . None the less I would definatley recommend my tub to everyone. : Thank you...
...Kay Edwards
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MyTub was very helpful with my order, after the replacement item I needed turned out to be discontinued. Christine was helpful in liaising with the manufacturer to identify a suitable alternative that would work in my bathroom without drilling more holes in the tiles. She also arranged for the delivery to be delayed by two weeks until I got back from holiday. Fantastic service!...
...Mary Henley
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Very satisfactory. My only complaint, which is about your supplier rather than yourselves, is that they cut my 6m lengths of pipe in half to get them in their van. This means I will have to make extra joints that I had hoped to avoid. Not a disaster but a bit of a nuisance. Otherwise fine. Thank you....
...Denise Hammond
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Your 7-10 day delivery was way out,almost had to cancel. Then the
incorrect item was delivered, after a bit of research i found this was down
to City Plumbing who eventually supplied the cistern. Your people very
helpful and most of all kept me informed as to what was happening. Good
communication counts for a lot,no problems with buying from My Tub in the
future....
...T SMITH
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