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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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excellent service, happy to recommend to any other buyer...
...H W Gravell
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User friendly website to find exactly what I required.
Great email communications.
Fast delivery.
Perfect.... thank you....
...Kevin Hooley - Unicorn metals ltd
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ordered Fernox Alphi-11 5Ltr antifreeze and protector. free delivered 2 days and price was on average £14 cheaper. 5 star service highly recommended...
...stephen richard draycott
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Very fast delivery and genuine products....
...c waterman
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i cannot in anyway shape or form fault the service I have received from your company and would not hesitate to recommend mytub to any of my friends....
...David Paterson
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VEry good service, and telephone communication was good when requiring an updateconfirmation of delivery etc. I mainly dealt with Jeanette who was very good....
...John Pearson
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Thank you, for your super fast and great service. ...
...Inayat Khan
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Our Rada shower tap arrived today May 11th, three days later than predicted and 27 days following our order which was placed on April 14th. The produce is excellent but the delivery time was excessive and, if this is normal, should be indicated beside the illustration on your website. All communications about this have been prompt and courteous - thanks for that....
...Rick Boelens
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Order received when expected thanks.
Was waiting to give a review till wed installed it and made sure it didnt leak had lots of problems with the last one wed bought from a different company. No leaks, looks good, all is well, thanks very much :...
...Sue Fitt
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