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Delivery was later and was delivered to the wrong address despite our address details being all over the paperwork and parcel.
Sam however, who delt with the issue was fab! ...
...Penny Sherwood - Fluid Power Supplies
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Very good service, order delivered quickly, and delivered nicely in the morning.
All items are in order.
Thank you....
...Peter J Sclater
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GREAT TO DEAL WITH...
...EDDIE FISHER
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Great communication from start to finish and arrived when stated.
Product was a replacement for a broken room thermostat easy instructions to replace and was working within minutes :- Thank you.
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...Angela Smith
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Great service - delivered as promised...
...Anthony Hogg
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Was delivered at the time discussed....
...jamie macey
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Excellent service! Thanks parts arrived and were collected OK...
...Robert
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Excellent sevice, Faulty goods were replaced within 48 hours.
I saved £34 on bath panel price quoted by local builders merchants.
Thanks.
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...R.B.Tudor
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Extremely difficult product to get hold of so was delighted that you had been able to obtain for me.
Delivery did not happen on the 2 delivery dates advised but i suspect this was partly out of your hands since it was coming directly from supplier. You responded very promptly every time i contacted you and finally arranged special delivery because of the delay.
Overall very satisfied and would use you again.
Also great to see you publish all feedback good or bad....
...Altaf Patel
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