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Ordered my toilet cistern lid through my tub as they had by good reviews. Even though it took a couple of weeks to arrive due to out of stock their customer service was excellent and my order status was well informed so I know when it will be ordered. I was even able to change my order date! Would recommend to use them.... ...Mrs Chapman
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thanks so much! part arrived today, thanks for sticking with me and searching high and low for this! many thanks again love jim x ... ...James Randell
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Excellent service, very prompt delivery.... ...David Groucott
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Good communication. Managed to arrange to collect part as I was local. Very professional and good customer service, plus part was nt expensive. ... ...Stephen Gomersall
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Very good service... ...Bowman
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Excellent service, will use you again
Thank you
Delme Laugharne... ...Mr J D Laugharne
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The order turned out to be more complicated than I thought, but MyTub stuck with it until I had the items I needed. Their communication was excellent throughout, and I am very impressed with the level of service. I will definately use MyTub again.... ...Robert Walton
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.... ...Bernard Adams
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Very pleased with service and product, thank you... ...alexandra richardson
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very slick . An email at every stage of the transaction. Excellent communication from order thro delivery.... ...David Hunt
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more reviews... |
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