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Was surprised by the lead time on our order of Twyfords bathroom furniture and sanitary ware but think this is down to Twyfords rather than MyTub. The order processing was very smooth and we preferred to receive the whole order in one delivery and on the date predicted. Delivery was on time and courteous. We especially appreciated the help of the support team to help process a return and credit of a faulty shower tray. Steve really adopted a personal touch to argue our case with Twyford and the refund was effected with minimal effort from us....
...Peter Morris
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Thanks excellent service as always...
...Tony Jones
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Thankyou for the very fast and efficient service and delivery....
...Mr.Bargery
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Seat arrived correctly and on the date said at the order. So all happy.
Thank you....
...Stonebond Properties
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Very good service. Seamless from order to delivery. Thanks, MyTub....
...John Beasley - Land Management Ltd
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Very pleased with the sevice and the staff as all we very helpful !...
...Stortford tiling and marble ltd
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Order was not delivered on the day specified in the order update e-mail which was very inconvenient as someone had to wait in all day. However when we raised this issue we did receive a quick response and the sink arrived the next day. The sink is great and as described although we were a little surprised that it arrived with no protective packaging. In this instance the sink wasnt damaged but it would be very easy for a sink like this to be damaged in transit without any protective packaging.
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Dear Tim
We are sorry for the inconvenience and are looking into why this occurred. As we do not use couriers to deliver pottery the delivery team who are used to delivering sanitary ware are simply picking off the shelf, putting on the van then droppi...
...Tim Amery Limited
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All fine, no problems with anything at all, quick dieptach & delivery....
...Practical Haverhill Ltd
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Product matched expectation. Delivery was inconveniently delayed but service was exceptional.
I was kept well informed and knew mytub were proactively working to sort things out.
I would definitely recommend and use mytub again....
...Lawrence
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Thank you for sending my loom part.It did arrive on time.Bob...
...robert lear
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