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Although delivery took over a month, this was a part for a piece of equipment nearly 20 years old and myTub were one of the few places I found who could supply it, we were kept updated on the delivery schedule and your staff were very helpful when I chased the order. I would use myTub again.... ...Businessclean Cambridge Ltd.
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Fabulous customer services, very helpful advice for a domestic customer and layperson, fast dispatch and goods as ordered. Thanks, judy... ...Judith Nicholson
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Great customer service, however the web pricing on the tube is a bit misleading... ...ADRIENNE TUCK MARSHALL LAND SYSTEMS
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Order arrived on time as promised. Thanks, good service.... ...Neil Westwell
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First experience of MyTub - excellent service, wont hesitate to use again and anticipate doing so soon...
Many thanks.
Ross Williams... ...Ross Williams
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Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou... ...Robin
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Dear Sir, Free Delivery etc - I think you should indicate on your website what sort of delivery timescale one should expect - when I placed an order with you last night I certainly didnt expect to be told this morning that delivery would be 7 November 2011 ie more than 2 weeks to wait Yours faithfully David Fallon
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Dear Mr Fallon
It is very unfortunate that some manufactures do not keep stocks of all there goods and lead times are long, this is something we have put to them on many occasions. Thank fully these are rare occurrences.
Regards
MyTub... ...Mr David John Fallon
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The order didnt come immediately But my tub was very good At updating Where things had got To and when i might expect it. Will use again... ...David Finch
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thanks arrived on time exactly as described... good service all round... ...Robert Edwards
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Quick delivery, Excellent quality. Would use again.... ...Polly Ryan
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