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Incorrect picture shown against product, resulting in having to phone mytub to confirm correct item would be sent. Helpful sales advisor confirmed picture was incorrect, but right product would be sent. Website was updated and now shows correct picture for product. Items delivered. Would use mytub again....
...Trevor Handley
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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really....
...Ian Grosvenor
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Excellent customer service...
...samantha hastings
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Christine, thank you for your great communication and going that extra mile in sourcing the specialist tube for our pneumatic system at our hospital in Basingstoke . A great company would highly recommend .
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...andrew - hospital
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Very good service & tracking will use again as long as the price is good...
...Kevin Baker
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good service and pricing...
...stuart anthony royle - ess
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Replacement part delivered in a few days fitted no problems...
...David Gadd
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Brilliant service brilliant part thank you ...
...malcolm warne
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my-tub were great again but the part took some fettling to fit
did in the end though-all good :...
...j leroy
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Arrived promptly and well packaged. Water softner easy to fit with clear instructions. Good price....
...matthew east
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