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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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A really efficient service locating a hard to find component. Good communications and fast delivery....
...Allen Hardman
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Excellent service, very helpful customer service. Thank you
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...c sen
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Great price, only let down was the slow delivery time.
Would also be nice if you started stocking viessmann products....
...Morgan Barker Plumbing
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service was great arrived when said it would, and fitted with no problems will certainly use this site again thank you...
...MRS P A HAWTIN
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order recieved. good service....
...Alan Ringer - Ernest Doe And Sons Ltd
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The item was out of stock at the time of ordering. Immediately got a call about a delay, which was not a problem. Great to be updated.
Good all round service. Goods arrived after a short but acceptable delay....
...Robin BERGER - Berger Plumbing
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Very helpful staff, good communication throughout. Would happily use again and recommend to others. Item arrived as expected. Many thanks for your great service....
...G Martin
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Good service and quick delivery. No problems at all. commendable. ...
...Phillip John Stocking
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Many thanks Jeannette Christine and Debbie for all your help. Hope you all have a great Christmas
Regards
Anita White ...
...Anita White
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more reviews... |
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