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The unit has just arrived.Thank you.
I have to say that apart from the e-mail problem your customer service has been one of the best I have ever had.
Thanks again....
...Martin Lee
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Ordering online was easy and the delivery date 10 days later, whilst taking a little longer than most, was met on target and the correct item was dispatched. My only concern was that the item came wrapped only in a thin plastic which was badly torn but luckily there was no damage to the basin. However, it seems more by chance and it would have been better if had cardboard packaging to prevent possible damage to what is a fragile item. The was my first experience using My Tub and I would definitely no hesitate to use them again and recommend their services to other. Thank you.
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Dear Miranda
Thank you for your feedback. To clarify, this is how sanitaryware comes from the manufactures, as we do not use couriers to transport chinaware there ...
...Miranda Thomas
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Received my order as promised today
May I compliment you on your Customer Service
Christine has kept me well informed of every step of my order and I have found this most reassuring. It is very rare to get such good service - Thank you ...
...Paul Hickling
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Very good communication and prompt replies. Slow delivery: order placed on 2nd delivery first stated to be 16th, then confirmed 10th, finally 20th. ...
...MR P KELLY
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I placed my order for a basin and brackets on Thursday, 30 Nov 2011. Correspondence from Christine kept me informed of the estimated delivery date and on Friday 02 Dec 2011 Christine gave me the confirmed delivery date of Monday 05 Dec 2011.
The basin and brackets were not delivered on the confirmed delivery date of Monday, 05 Dec 2011. When I emailed to let My Tub know, Jeannette responded promptly and professionally. The basin was damaged and another one put on order to be delivered to me on Wednesday 07 Dec 2011.
This was delivered this afternoon which completes my order and I am satisfied with how everything was handled.
If I need any other bathroom or kitchen supplies in the future, I would not hesitate to purchase them from My Tub again.
Thank you.
Debbie Warner...
...Debbie Warner
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Great service, friendly, helpful and quick....
...John McQueen
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Excellent product and service. Very good price and fast delivery....
...Andrew Weedon
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Service was outstanding ...
...tony wilkin - ace plumbing
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VERRY GOOD SERVICE IN ALL, I GOT WHAT I ASKED FOR IN GOOD TIME...
...Ibis Shepherds Bush
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Yes I received my goods very good service thanks...
...Sheila Knowles
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