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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done!...
...Alex Docherty
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Very pleased with overall service. Good practical web site.Helpful with delivery window....
...Peter Grainger
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Prompt service.
Delivered part that other stockists said they could not get....
...Thomas White
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Why wasnt it packaged in a box It could have got damaged in transit.
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Dear Brian
This is how the goods come to us from the manufactures. As we do not use couriers services the goods are delivered with great care and no need to be packed up to withstand getting kicked around a depot.
Regards
MyTub...
...Brian Lovett
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If only all companies were this helpful and cheap as well!. Laurie is a star and very helpful. Thanks....
...Ben
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Good helpful staff and very quick delivery...
Definitely recommend
Thanks again ...
...David Cooling
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Excellent service including pre delivery phone call to check part nos.
5 Stars!
Colin
Firecheck Limited...
...Colin Scanlon - Firecheck Ltd
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SIRMADAM
THANK YOU FOR THE EMAIL. MY ORDER ARRIVED ACCORDING TO THE TIME AND DATE. EXCELLENT SERVICE....
...pravin kalaiya
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The order was processed quickly and delivered on the day which was emailed to me.
The address given to the driver via the delivery note did not however have the correct house number. Im sure I printed the address correctly. The driver phoned me and I was able to give the correct house number.
Overall Im happy with the service. Thank you....
...Mr R Murdoch
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