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Thank you verry much, dellivery was on time....
...Jay
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Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned....
...Tracy Reinmiller
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The manager at our local merchant said whats that when I asked about clay drainage!
My tub sourced all the Supersleeve materials. Ordered, delivered and all installed in under a week. Fantistic service - well done!...
...Bob Hansen
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Ive had really great customer service from My Tub - helped me track down the right toilet seat, even checking with the manufacturer and delivery etc all worked well. Thank you...
...Vivienne Forsyth
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You were very charming & helpful & the part arrived efficiently the next day by UPS. I thought the part was the wrong one as it did not fit as expected & think I left a panicky message on your answerphone, but we have made it fit & all is OK and I Have hot water again so many thanks....
...susan henshall
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The price was good but the service was some of the worst I have had shopping on line. One broken promise after another. If I had not progressed the order by phone I would probably still be waiting!
You need to get your act together, I will never use Mytub again.
Still convinced you write the rave reviews yourself.
Frank.
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Dear Frank
Good afternoon, I am very sorry for your experience.
No excuses, all I can see looking at the order is we chased this up with the
manufacture a lot. We gave up & got in from another branch which meant it
had to go through several sets of hands.
I am really sorry we did not keep you informed as we should have and normaly do.
Regards
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...Frank Conway
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VERY GOOD, EASY USE INSTRUCTIONS, ...
...Clive Bradley
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very good service!...
...stephen rothwell
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Excellent service, ordered around 2pm, part arrived before 11am next day. Best price too....
...Richard C Shirley
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thanks very much arrived in good time now we have a hot shower :O))))
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...Alison Digby
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more reviews... |
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