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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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Very good service once again, good communication, prompt delivery, many thanks....
...RDW Plumbing
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I am happy to say that the diaphram washers have arrived at last and they are exactly what we ordered at the start. The wrong washers were sent originally and it took ages for the correct ones to be sent despite the inconvenience of not being able to use the cistern for so long. This has been an unfortunate transaction but probably an exceptional one from Mytubs point of view. Good luck for the future. regards. E S SMITH....
...Ernest Scott Smith
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Great communication and updates to order delivery date, quick delivery. Product got the job done, Excellent service ...
...Brighter Homes Decor
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Thanks for great and timely service. In the words of the great Arnie "ILL BE BACK".
Francis A...
...Franks Kitchens FK Design
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What a great team of staff you have. Everyone I spoke to went out of their way to be helpful and they managed to supply the part I required even on 20th December!! I will recommend your Company to anyone and everyone I know who is needing the kind of items you supply. With many thanks and best wishes for a successful 2012....
...Pamela Cunningham
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part arrived today. excellent speedy service. would use your company again. thanks alot...
...steve glover
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My only comment would be on the extremely quick delivery, thanks....
...Household Maintenance
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The valor parts where unavailable but you had an alternative which were just as good and fitted perfectly, the delivery service was good and prompt....
...Monty vitow
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Second time I have ordered from you. There is always someone available to take a phone call with any queries and your emails kept me up to date with delivery details. Will recommend you to friends and family....
...Mrs J Wyatt
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