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Not delivered on stated day 22 Feb but was delivered the next day, and delivery driver apologised for delay. Also, I got rapid and courteous email response when I reported non-delivery. Apart from that , website easy to follow, and price the best I could find....
...Alpin MacGregor
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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really....
...Ian Grosvenor
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Hi there
Just one thing - I've ordered an OUTASIGHT shower screen, but your site
didn't give me the opportunity to choose a colour, you could consider
incorporating this. (I would like it in SILVER please, which I included in
the notes box)
Carri
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Hello
Thanks for that Carrianne, we have edited the site for the two products.
Regards
Steve Marshall
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Steve, thank you! My compliments on your excellent (and speedy) customer service.
I work in customer research / feedback myself, and I'll certainly be quoting MyTub in the future as an excellent example of turning customer feedback into action!
Cheers...
...Carrianne Hall
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Excellent service - many thanks...
...Ian Gruar Ltd
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Excellent communication and service! Such a contrast from a previous company we had used. Wish we had found MyTub before. Would definitely use them again....
...Sonia Weston
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Ordering was easy, and delivery was extremely quick. The bath arrived safely and undamaged. Many thanks...
...Deborah Low
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Nice service and good company to deal with...
...jeffrey black
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long del date given but goods did arrive on date due now fitted thanks for your efficient service ...
...Mr Tinus Buitendam
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Fantastic customer service, highly recommended...
...Tim Loud
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Good quick service, exactly what I orderded. Easy to access the website site. Thank you....
...LYNDA SQUIRES
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more reviews... |
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