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The purchase process was easy and delivery was quick so I would definitely order from my MyTub again.
The product I ordered is a Dudley Tri Shell cistern. The cistern itself is good and strong so perfect for the install I had in mind.
A couple of issues I have found with the product. The Dudley flush valve sits nicely in the middle of the cistern. The inlet valve and ball cock arm foul on the side of the flush valve as the inlet position on the cistern is more central and the ball cock arm is straight. It should be cranked a little to avoid this problem. I have managed to get it to work although the ballcock arm remains in contact with the side of the flush valve body during flushing and filling so not perfect by any means.
For the flush valve outlet - the main threaded fastener ... ...Nicholas Whittle - Silver Sands Holiday Park
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MyTub kept me informed of the progress of my order at all times and although the order was not received by the estimated delivery date originally provided I felt that MyTub were genuine in their apologies and doing their best to expedite delivery. Once delivery was confirmed I received the order, a bath, on the specified day and am very happy with the quality of the item. ... ...Edmund Lusk
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Items Stelrad Elite grilles and end panels arrived on the sceduled date. Packaging slightly damaged but no damage to items.
Regards
Brian Green ... ...Mr Brian Green
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Thank you for sending my loom part.It did arrive on time.Bob... ...robert lear
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Product as described. Delivery on time. Thank you.... ...Mr Daniel Scherer
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The pump supplied is the wrong one, waiting for it to be collected and the correct one supplied.... ...S OGUNGBOLA
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ... ...Adrian Brown
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Very satisfied with the processing of the order and the very competitive price of the goods I purchased. All very efficiently done!... ...Geoff Yeates
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Many thanks for your efficiency. I have collected my order from Yeovil Plumb Center this morning.... ...Gill Smeeth
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Order process very straightforward.
The two heater elements were dispatched rapidly and safely received. Could not have been better.... ...Ben Cole
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