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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Excellent service delivered on time, would order again with them....
...jon pullen - J R Pullen
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Motor recieved on Saturday - thanks. Very quick service especially as we are right in the middle of christmas post...
...Mrs J A Soper
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Parts exactly as ordered and good delivery, greet job.
Many thanks...
...Dr H. Williams
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I ordered the D-shaped shower rail from Mytub, and have to say I'm really pleased with the quality of the shower rail - and it looks great over our shower bath!
The service we received was great (I'm sure I spoke to Christine on more than one occasion), and would have no problem recommending your company to my friends.
Thanks again! ...
...Sarah
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First class service but very surprised to receive the item in its normal factory box with no packaging to protect it...
...John kingston - J Kingston electrical engineers
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Just want to commend your staff on the service given on my recent order. Even though the order value was not particularly large, the delivery mix up was sorted quickly and efficiently. Many thanks....
...Mr Paul Bruce
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Goods delivered on time....
...Mr Robin Jones
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The tap arrived quickly. I cant comment on the tap because the plumber hasnt been yet!...
...Angela Draper
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When trying to source the required 3 bar relief valve with swivel nut and gauge, I found a few sites online that claimed to stock the item, but then showed the photo of a completely different version - not very reassuring. I also visited a Travis Perkins outlet as a retailer of Inta products, and although they tried very hard for 30 minutes to identify the valve, they were unable to do so. MyTub had the right photo on their site and offered the product at a reasonable price. It arrived as per schedule and, most importantly, was indeed the right valve and gauge.
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...Peter Smart
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