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Easy to order on website, however the statement on the website regarding free delivery on orders over £35 is misleading our order was over £50 but as it was not a stock item it cost £15 delivery. Not impressed.
Order arrived within 48 hrs after order, tin damaged but it didnt affect product....
...David Williams
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Hi Christine and jeanette thank you for your speedy attention and resolution to this matter. excellent service
Thank you very much ...
...Alex Morton
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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way....
...Barry Elder
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Having this rare item in stock saved the job! The new installation now exactly matches the original that was fitted in 1932. Excellent email updates on the progress of the order....
...Alan Pickwick
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Great service prompt. No hassle. Would use again thanks ...
...Paul Edwards
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Having tried various plumbing merchants for N12 6 [6mm od] copper elbows with no luck I tried My Tub who had them in stock. The sales person was extremely helpful and the parts were delivered quicker than was specified. All in all a great experience with My Tub. Highly recommended....
...Grant McMaster - Whittaker Engineering Ltd
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Good price, fast delivery, very pleased with communication and product....
...Mr Mackie
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Excellent communication, and thats all you really need....
...Frances Sylvester
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Brilliant service, ordered Sunday, delivered Tuesday!...
...Myra Field
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Order received as advised, on time - staff very helpful - site easy to navigate. Many thanks for an excellent and good value service....
...Gavin KingSmith
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