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When order was placed there was no communication from yourselves regarding that one of the items was out of stock and would take at least 4 weeks to get . I only found out from my local plumbers merchant who you tried to place the order with Once I had then emailed youselves a member of your staff think her name was Karen contacted me and once I explained the situation that I needed it the following week , went away and managed to source the item for me. Was very impressed with how the problem was dealt withand items were delivered when promised , but think the webpage product listings should be clearer on delivery times with these sort of items.
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...Petes Property Services
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Speedy delivery, good prices and a good product range too... Cant ask for much more. All around good service. Thanks....
...Duncan Bamford
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We are very pleased with the way you handled our order. The handset for our shower is fitted now and working perfectly. Thank you very much....
...Delia Jallands
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The online system was easy to use and the order came within 2 days - great service 😁...
...J M Whittam
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EXCELLENT SERVICE. PICKED THE ITEM UP IN IPSWICH WITH NO HITCHES. THANKS...
...LEE NORFOLK
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Goods arrived in perfect condition and as advised. I was updated fully at all times during the order and delivery procedure both by email and once by telephone.
Stay safe and keep well.
Best regards,
Nigel Street
CSI Management Ltd..
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...Nigel Street - CSI Management Ltd.
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over 3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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Tremendous product and great service....
...Sean Ramsden
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Very good communication regarding additional delivery charge as item had to be ordered from manufacturer, arrived quickly. ...
...James Cole
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Fast delivery by DPD. Coals were as described and an exact replacement for the old ones....
...David McCombe - Mr
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