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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin...
...Emma Sproat
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Took a few weeks as advised due to item being obsolete but you managed to source the item and it was exactly right - thanks...
...Richard Podesta
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Good customer support , fast delivery , Satisfied .
*****...
...Il SOLE - LOMY
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Regular updates on the progress of my order, arrived when planned, great service!...
...Nick Hemmings
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good friendly service...
...Stuart Hofstetter
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Very quick and efficient service. It was great having email updates letting me know when the package was sent and the expected delivery day. A much better experience than my local plumbing centre where the customer service is dismal. Thank you. Well be back if we ever need anything else....
...Mrs G G Murden
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Good Morning,
This is my first order with mytub, I found the follow up on my order was very good, letting me know delivery date and the warm towards your customers when placing a order in the form of a e-mail.
I will be buying again from mytub.
Kind regards
Laurie Shadbolt...
...Laurie Shadbolt
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Excellent service at a good price very happy....
...Paul Fox
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Received with thanks...
...Michael Burwin
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Great price and received the following day, will use again!...
...Michael Downes - Bower and Child Ltd
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more reviews... |
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