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I am a bit disappointed if I am honest, If the delivery date was shown to me before I paid, it wasnt obvious enough because I didnt see it. Had I realised it would take 5 or 6 days i.e. you probably didnt have it in stock I would have gone else where.
Added to that, when the delivery driver arrived he didnt waste any time trying to find anyone, there were at least 4 people here at the time, so he didnt leave it in the porch I dont remember seeing a delivery instruction box on the order page either Consequently I had to drive to Hexham to collect it, but the item was still on the van from the day before , so I had to wait until after 3:30pm to get it.
These are two separate problems, each understandable. however together its not great. If you would like more feedback and ideas you are we...
...Southlands Farm Cottages
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Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
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Hello Paul
Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
Regards
MyTub...
...Paul Witts
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About the best price I could find for the product. Delivered in a timely fashion, you kept me informed throughout. Very pleased, good service....
...Barry Coleman
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Good prices, delivery & order communications.
Difficult website especially when searching for products....
...James Gray
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Excellent service, many thanks...
...Stuart Coleshill
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Replacement kit is fine. Damaged kit returned to courier. Thanks....
...Mike Ware
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Hi MyTub, Order has been delivered now all present and correct. Thanks for an excellent service....
...Tim Feltwell
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Item as described. Very good value. Item dispatched and delivered very quickly with regular email updates to keep me informed. Thank you...
...Annette Hall
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Order was delivered quickly ,well packaged and at a good price . What more can I say .I would definitely recommend my tub ....
...phil brown
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Your website is very clear, easy to use and quick! I have saved it as a favourite for future reference....
...Bob Delaney
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more reviews... |
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