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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio...
...David Pawson
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Excellent service - staff always helpful and product delivered on time - would definitely recommend....
...Kenneth Shewan
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Absolutely fantastic service....
...Paul Wilson
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Long radius Conex bend. Not a easy fitting to find. Arrived as promised within a week. So very pleased. ...
...Richard Weeks - Atkins Ltd
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Excellent service from your team. I will use you again when the need arises
Thanks
Trevor Weavers...
...Trevor Weavers
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Thanks - very fast service with friendly and helpful staff...
...Andy Phipps
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Very quick delivery in the evening which is very unusual for other shops.
Goods in perfect order professional communications and order confirmations. Thank you...
...Andrew Ciepalowicz
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There was a little glitch with regard to the delivery period which changed after the order was placed but Christine resolved the problem and kept me informed. Quite happy to order again....
...H.W.Wilson Ltd.
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Hello Jeanette Deborah and Christine delivery took place this morning everything works comfort is resumed! It has been a pleasure doing business with you and I will recommend your company to all tell the boss the pay rise is overdue! have a great Christmas and Best Wishes for the New Year.
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...Tony
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Hi, Im sorry but I am not very impressed with the speed of your service.
I placed my order on the 18th October, I had a totally different part delivered last week even though the paperwork had the right part description on it. I phoned the number on the delivery note and I was told the correct part would come the next day - it didnt, & it didnt come the day after that either so I phoned again and was told they had to re-order and it would be with me by Monday this week - it wasnt, I waited until Thursday and had to phone them again - the part is in the warehouse and apparently it will be with me tomorrow!
What looked like a good value product has caused me to phone my customer three times to explain the delay and call your supplied three times so far at peak rate to find out what is ha...
...Mr T J COOPER
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