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I placed my order, the price quoted could not be beaten by any other supplier,and the part arrived well within the time quoted. Excellent!...
...Timothy St.JohnHayes
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Excellent quick dispatch, delivered within 3-4 working days. Constant communication, thank you! After a horrendous experience ordering the same item from another firm, Im glad I came to you - and it was sorted quickly and efficiently. Thank you!
Only Feedback - Delivery time slots would be better so the customer does not have to be home from 8-4 pm....
...Farah Khan
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Fantastic price great service and product great 1st class service all round will be using again...
...Steven saxon
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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Thanks very much took a week to get the part but you were the only ones who could come up with it, I had already tried three other parts suppliers cheers...
...Dave Harris
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Thank You
Very good service and all is fine
Julia...
...Julia Hughes
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Excellent communication throughout right through to delivery. Keep up the excellent service...
...Jason Nutkins
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Goods received on the date specified. A competitive price compared with other merchants. Well done. Excellent service....
...David Millichap
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Found the service from mytub first class,
Thanks very much, will certainly use again :...
...Adrian Robinson - A
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While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive....
...Conor Donnelly
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