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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Completely satisfied with mytub but delivery could be better. I rang you at about 4.30 on promised day of delivery to be told that delivery could be any time up to 6.00pm. At 7.30 I sat down to write a very critical e-mail to you complaining about non -delivery but, happily, it came just before 8.00pm. I was panicking as I had promised to use this item in repair of a customers boiler on Friday relying on your promised delivery. All turned out well in the end but earlier deliveries may save frustration and anger.
Thanks for your service. I will use you again. M.Bradbury...
...M.B.Services
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Arrived on time and as ordered
Good Value...
...David Sewell
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cannot fault service, delivered on date arranged....
...william harper - Mr
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The service was first class with the item arriving next day. However I do baulk at the price of spares parts, my one tiny item a small 12" bronze body without the flow regulator being 1 16th of the price of a new boiler....
...M Browne
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Goods received in good order but not in the 2 days originally promised. 5 out of 10...
...Dacefield Services Ltd
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Thank you very much, your order came today, excellent service. I am very impressed with your helpful and prompt service. You have dug me out of a hole of my own making....
...Graham SMALLER
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Oven Motor and Grommet received promptly. Best price for original equipment products. Good service, thank you....
...J Leiper
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Excellent service. Arrived in time and no damage to coals. Did not think I would find company to supply goods as fire no longer available.
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...Janet Doohan
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Would use again, kept informed at every step, and item received very well packaged...
...John Barrie
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