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Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned....
...Tracy Reinmiller
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Excellent service!...
...Marini Maurizio
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Good prompt delivery and an easy to search website. I will certainly use again....
...W. Bowman
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Brilliant affordable. Easy transaction. Sincere trader good customer focus. However delivery and keeping to AM or PM is left wanting......
...Danny Papandreou
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2 out of the 16 items where damaged, 2 replacements arived on site within 2 days...
...L Turnbull
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Order received in time given. Good service. Thanks....
...Allendale Estates
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More than happy with the service provided & appreciated the updated e-mails advising the status of my delivery....
...Colin Peacock
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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Excellent service would do Buissness again. ...
...Noel Magill
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very goodservice, and client very pleased with the boiler. thanks she now has a nice warm house again....
...june chalmers
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