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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
... ...A Randall
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Really good service - quick and good product. Will use mytub again.... ...Mrs Rita Livermore
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Excellent Service... ...Avivo
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Great service, Emails answered promptly and delivery time was very good.
Would definitely use again.... ...Mark Eaton
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Thank you for your tireless and patient work in tracking down a discontinued item which I was pleased to receive from the excellent courier service ... ...Paul John Manley
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Fast, efficient and value for money! Could not ask for more. All in all blooming marvellous ... ...Jody Roberts
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Super prices! delivery very quick, thanks. Will remember you, your in my favourites... ...J Nedly
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Fantastic service, fast, friendly and very competitive, will definitely use again. Thank You! ... ...Callum B
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Hi there
Just one thing - I've ordered an OUTASIGHT shower screen, but your site
didn't give me the opportunity to choose a colour, you could consider
incorporating this. (I would like it in SILVER please, which I included in
the notes box)
Carri
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Hello
Thanks for that Carrianne, we have edited the site for the two products.
Regards
Steve Marshall
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Steve, thank you! My compliments on your excellent (and speedy) customer service.
I work in customer research / feedback myself, and I'll certainly be quoting MyTub in the future as an excellent example of turning customer feedback into action!
Cheers... ...Carrianne Hall
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dear team my order arrived locally and I collected it. oven door glass and handle.this is probably the best customer service I have ever received from a company - thanks !!!!!! you are brilliant... ...Robert East
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