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Processing of order very good , however still awaiting goods...
...Alun bassett Jones
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Excellent service and communication throughout the process of the order...
...Kirsty Ellis
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Goods received as ordered delivery is a bit slow....
...Steve Davis
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Very efficient and effective operating methods, excellent!...
...Stephen Allen
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Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa...
...David Morris
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Great price, only let down was the slow delivery time.
Would also be nice if you started stocking viessmann products....
...Morgan Barker Plumbing
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Delivered as stated and am happy with service overall...
...Ralph Nader
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Excellent service, quick reply to questions and delivery on day I wanted.
Would recommend!!!...
...Amanda Robotham
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Fast service got what I needed....
...Dharmesh Kesur - Heart of Kent Hospice
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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