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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way....
...Barry Elder
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Order arrived within stated time - Good service!...
...Dave Sanders - Dartington Crystal Torrington Ltd
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great service . got my order easily...
...george mclafferty
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A very fast and efficient service.would have no hesitation to use again....
...michael crow
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Lovely company to deal with, although the item went astray, the staff kept me up to date with progress without me having to chase it myself. Item just what i needed, a replacement divert-er saved me having to replace an expensive tap and pay a plumber. would highly recommend this company and would not hesitate to use them again....
...Mrs S Yarr
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Apart from the very late delivery, which I know was beyond My Tubs control thanks UK Mail, I know its a busy time of year but Next Day delivery was a full two days late otherwise My Tubs regular communications with me and chasing UK Mail to deliver before Christmas, were spot on. A very big thanks to Rachel, she was marvellous....
...Robert Legg
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Took a while but was kept informed along the way... Cant fault the service or product Many Thanks. ...
...Anthony Stark
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I regret that the small half aeration tube was in three pieces. I should be grateful for a replacement.
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Hi
Apologies for this Dr Payne, i have now ordered a replacement in for you and it is expected to arrive on friday. We will check this for you and be in touch as soon as the replacement is ready.
Regards MyTub...
...Dr Reginald Brian Payne
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The online system was easy to use and the order came within 2 days - great service 😁...
...J M Whittam
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got the parts picked up thanks for your prompt service...
...graham warcup
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more reviews... |
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