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The price was good but the service was some of the worst I have had shopping on line. One broken promise after another. If I had not progressed the order by phone I would probably still be waiting!
You need to get your act together, I will never use Mytub again.
Still convinced you write the rave reviews yourself.
Frank.
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Dear Frank
Good afternoon, I am very sorry for your experience.
No excuses, all I can see looking at the order is we chased this up with the
manufacture a lot. We gave up & got in from another branch which meant it
had to go through several sets of hands.
I am really sorry we did not keep you informed as we should have and normaly do.
Regards
...
...Frank Conway
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I would recommend My Tub as they are very competitive and I had no problems with my order....
...fiona hunter
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Problems with stock availability meant that this was not delivered on time, but comms was good and I was kept informed on progress. ...
...Angus McIntyre
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excellent service. website was easy to use, part was delivered very quickly I will definitely use this company again...
...James Reynolds -
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I placed an on line order for replacement parts for my 5 year old boiler. The process was very simple and efficient. My Tub kept me well informed as the order was processed and dispatched including notice of the day of delivery. I can recommend this company....
...nigel - warren
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Thank you we received our order, with good customer service.
Thank you...
...karen hounsell - kennet court
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Youve been great Christine especially at keeping me informed of the progress of my order and of its delivery date. Unfortunately the local courier or supplier based in Peckham, south London, I think he said on the phone didnt deliver it to us last Friday as youd said would happen but today, Monday. However they too were very good on the communication front, despite the disparity of dates, and the delay didnt hold up our builders. So thank you! Coming from the north-east myself, Im always glad when theres a chance to buy from a company based up there. ...
...Alan Jackson
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Order was recieved on time, as per specification and in excellent condition! Well done!...
...A Prokopchuk
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Thanks its now arrived. Please thank deborah for chasing it down before the weekend....
...Geraldine Smith
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Parts arrived in perfect order, exactly as requested, Good Job
Cheers...
...Howard Williams
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more reviews... |
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