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Very many thanks to Jeanette in Sales for all the extra trouble she went to checking product suitability for me. Excellent customer service, much appreciated....
... Paul
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Good points - Item arrived promptly, well packed and as described. Efficient service for a replacement part.
Negative points - My inbox has 11 emails from them, most of which were not necessary. Courier carriage charge of £7.20 was excessive for an item that could have been posted by Royal Mail for £2.80....
...Martin Nickless
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thanks very much. As usual very helpful and excellent service
cheers
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...jeremy
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appreciated effort by on line support.
Disappointed with company not sending part in time for Friday delivery.
Appreciated effort by delivery driver on Monday.
satisfied but could do better...
...A. P. B. Thompson
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Service is great - you were the only source of this item I could find. The price charged by Terrain however is ludicrous. £60 for what is in effect a PVC frisbee. I have only had to buy this to replace a broken cover for a gully that has been installed some years ago. The price means I’ll never install Terrain or Polypipe again....
...Jonathan Dixon
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Took 3 weeks to deliver. To be fair, communications were good, but for an online seller claiming that items were in stock and delivery in 2-3 days, the overall service was pretty poor. Under the circumstances, i would have expected more of an apology or discount off next order - otherwise i might as well go to my local plumbing centre next time....
...Mr Christopher R Henry
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order placed wednesday night, arrived friday morning, exellent service, correct item, spot on service. ...
...mike chmiel plumbing services
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I received the replacement sink unit as described and have now fitted it without any issues. Despite a delay in delivering the unit, communication regarding dispatch and delivery was great....
...Michael Jocelyn
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First class service
The delivery driver was friendly and very helpful, will definitely use your company again. *****...
...Mr john law
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very good got was advertised
and also a telphone call to them to adiveson fitting and is on and working
many thanks vic ...
...victor a hill - private
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