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Really great customer service - we changed our minds about the bath model and they were only too happy to accommodate. Staff were polite and efficient at all times. Thank you....
...Emma West
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parts arrived as ordered on the day promised what more is there to say...
...john hall
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Transaction as it should be. Good price, communication and delivered on time. Would recommend and use again. Many thanks....
...Angela Robertson
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Order received on time. Great customer service. Thanks again!...
...Stephen Hanmer
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Thanks for sorting my order. Advertising the parts at a price you couldnt deliver at caused a delay on our job. And sadly a lot of the parts were damaged, which wasnt your fault, but compounded our delays issues on getting this job finished. ...
...Clive Prew
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Hi got order okay and we are fitting parts this week. Thank you for prompt service...
...Muriel Douglas - Morland
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Spot on, great service, delivered well within timescales set and was very good when I got the order wrong on-line, very responsive and corrected my error....
...Richard Page
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Well, had there not been a small hiccup I would not have discovered how helpful are your Customer Service staff [Jeanette, Rachel & Christine]. They kept in touch so I had no anxiety about what was happening and they managed to get me an equivalant item at a better price, delivered promptly. I cant comment on the quality of the new Taps - they have yet to be fitted.
Thank you. DM...
...David McLeod
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web site easy to use and product arrived when they said it would. I know it is not always easy but to known a rough idea of the time of delievery would just great not more hanging around. Otherwise cant fault it...
...Garry Matthews
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