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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Correct item delivered on-time,now fitted and service restored.A pleasure dealing with your Company....
...Vic Worley
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OK, item arrived according to expectaitons and plan....
...davorkavunic
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Arrived as ordered very satisfied,also good customer helpline,happy to recommend. ...
...john evanson
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Delivered promptly and at a very competitive price...
...Chris Brownson Architect
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Very good service, kept updated re: order, goods fit perfectly! Thank you....
...Caroline Steel
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Many thanks for your efficiency. I have collected my order from Yeovil Plumb Center this morning....
...Gill Smeeth
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I would definitely recommend MyTub to friends and family. They had the best prices and best customer service. Christine was a super star. She contacted me to make sure my order was correct. She also sent me e-mail to let me know when I would expect my delivery. 55 stars....
...Chung Hang Wong
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Great service, goods arrived a day early ....
...I Lowe
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Excellent service throughout, no hesitation to recommend to others...
...Stephen Lumb
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more reviews... |
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