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First-class service : helpful, friendly, personal and effective. My only concern is that basin was delivered "bare" not in a cardboard box, or similar and the protective plastic film that should have protected the edges of the basin was perforated or torn in places it will not be clear until the basin is removed from its plastic wrap whether any cosmetic damage was incurred as a result.... ...Philip Taylor
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Kept very well informed of order statues and swift delivery. Really pleased ... ...W Tuckey
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Very impressed with prices,speed of delivery,and quality of parts. Will be using your services more. Thanks again.... ...Stressfree-it
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Item received.
Thanks for updates.... ...Joanne Keohane
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Goods received on time in good condition thanks... ...John Botterill
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PCB part safely received and fitted by plumber. Pump restored to good working order thank you.... ...Peter Moore
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Once again, very satisfied with cost, service & communication. Many thanks.... ...M.E. Williams
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Products were good and so was the price however the delivery was far from acceptable.It took weeks to arrive.I needed the item by a certain date this did not happen as the goods were sent to the incorrect place .Not a very satisfactory service . I was told that nothing could be done as there was a stock take going on !... ...Nicola Darlow
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.... ...Bernard Adams
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Excellent service... ...basingstoke hospital bnhft
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