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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Excellent service - many thanks...
...Ian Gruar Ltd
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Excellent service from start to finish! Communication all the way through!Would certainly use again if needed !...
...Debbie Parr
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Excellent service and very good communication....
...Jette Bramby-Gunary
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All the items we purchased arrived in good condition and on time. You did very well and I would not hesitate to recommend your company to my family and friends....
...John Harold Davis
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very good was all kept updated on the progress would use it again when needed ...
...mark stocks - the bradford hotel
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Top marks for customer support. New bath arrived with a couple of scuff marks on it. Contacted MyTub - staff were very helpful and the marked tub was picked up later that same day. New tub arrived in perfect condition a few days later. Nice bath and excellent service. Thanks....
...Tony Watson
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Excellent service & quick delivery.
Best price on the Internet by far!!. ...
...Gary Rayner
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Excellent service, very impressed.
Kept Informed all along the way, cant fault it....
...ANTONY MELBOURNE
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Thankyou for the very fast and efficient service and delivery....
...Mr.Bargery
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more reviews... |
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