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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Great service! Item was despatched quickly and received in perfect condition.
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...Tim Mobbs
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Next day delivery for a part for a forty year old gas fire. Very impressive....
...I SCED
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Prompt, efficient and relaiable....
...Robert West
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I used this company for the 1st time this week. The website was easy to use with accurate information of the required product . The service provided was excellent, prompt delivery and well packaged. I tried 4 local outlets without success,lucky to find MyTub....
...Isabel - Jones
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very fast delivery. Thank you....
...R. G. Spoore
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Very prompt service and a good price too!...
...James Spencer
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Excellent service and communications...
...John Paterson
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Thanks. That sums it up really. Great product, great price, great customer service, kept me informed at all times. Quick delivery with no issues. Told when the delivery would be, called beforehand spot on.
Trust them they know what they are doing....
...Philip Grant
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Best prices and superquick delivery with regular e-mail status updates. ...
...Sandra Wiseman
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more reviews... |
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