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Very obliging staff and delivery when expected. Thank you....
...FAO KEVIN WALKER
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Good delivery, products received in good condition, all as ordered.
Good service...
...Southcroft Engineering Co Ltd
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very good service. The diver phoned when almost arrving for delivery. A ver good system !...
...susan brown
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Goods arrived quickly, in good condition! Communication updating order process very good! First class service, Thankyou!...
...Brian Radbone
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Great service very happy with the item thank you....
...Mark edmonds
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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Order received promptly. Customer service excellent....
...Susan Broadbent
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A speedy delivery and very good service. MyTub kept me updated at all times....
...Sandra Beaumont
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub...
...ELCCH
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Exactly as it said on the tin. Couldnt ask for better service....
...Alan W Harper
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