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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Your customer service was 1st rate. after trying to resolve the problem with my order I was refunded for the item .
I wish to thank Deborah for her patience and help in resolving the problem....
...Mrs Avril Thomas
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Good price and service - Many thanks...
...Specsavers Offices
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Great Service delivered as promised with a great price highly recommended...
...Jason Birch
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Thankyou for keeping me well imformed of my order and managing to get it sent to me direct. Thanks for going the extra mile!...
...Daniel Hoyle
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Absolutely fantastic service. Lowest price I could find and prompt next day delivery....
...C R Williams
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Excellent service. Highly recommended. Thank you...
...Jason Webb
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all spot on many thanks...
...keith readhead
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Prompt and efficient service...
...Peter Morecroft
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Thank you superb prompt and attentive service, will definitely shop with you again....
...Mrs Pam Croft
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more reviews... |
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