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Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa...
...David Morris
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The item I ordered was not in stock, but I was kept informed about progress and then given a date for delivery. Item has now been fitted and is good....
...Andrew Smith
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Easy to order and free delivery too. Good experience. Thank you...
...James Muff
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Super ! Very pleased. From order to delivery !!!...
...Claes Domeij
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Excellent customer service, exceeded expectations. Delay was caused by your supplier and then the item went missing in transit - however you were on the case before the estimated delivery date and kept me informed at every stage without prompting. Thank you. Will certainly use you again and recommend you to others....
...Susan Lockwood
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Special order part received as promised. Well done will use you again.
L j newman plumbing and heating...
...L J Newman
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Thanks for all.
Good service and answer To customer.
Thanks.
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...juan pablo escalante - SEM
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Excellent service. Sought discontinued items for me and delivered promptly....
...E Nelson
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Great service thanks...
...Daran Joshi
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Order has been received and all is ok. Thankyou so much.
MurielTobin
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...David Tobin
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