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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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sophie your sales advisor could not have been more helpful and is a credit to your company. many thanks.
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...moira
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Very helpful and excellent service- many thanks
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...Martin Downes
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Excellent service. On time, well packed and in good condition....
...Neil Procter
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very good service will use again , highly recommended ...
...platters harunu tercan
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1st class service thanks...
...chris martin
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Hi,
Items were delivered in good time, however one point I would like to make is that the 3m length of chrome plated copper tube was in fact 2x 1.5m lengths.
For me, this is fine as the tube is intended to be cut into 3 pieces for supplying a chrome towel rail and supply into a shower, however for someone else this could have affected their installation.
Can you identify this some how withinthe detail on your website or even sell it in 1.5m lengths instead of 1x 3m length
Otherwise, everything was as expected.
Thanks,...
...Mr Peter Suttle
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V-good Service parts as described exelent delivery next day at no extra cost
Regards Martin elliott...
...elliott electrical services
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The part was exactly what I needed. Thanks for a great service....
...Garry Walker
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Goods arrived safely 1 day earlier than originally advised.
Thank you
...
...robert williamson
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more reviews... |
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