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the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
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...langley grammar school
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I was very impressed with the efficient way my enquiry was was dealt with and how quick my order was progressed.
The email communication was excellent, i cant thank the staff enough especially supplying me with the gas boiler part I required as I was let down my three sites who said they could supply the part.
Thanks again Mytub....
...Malcolm Little
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Please be aware that all goods were received safe and sound, but had to be repackaged by your courier PTS as the weight and volume of goods were too much for the padded envelope used....
...EAG Megson
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Excellent service. Extremely quick delivery, and a very good price.
Thanks!...
...Vincent James Nichols - Music Shed
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The tank was delivered on the day you said and is exactly what I needed. An excellent service and at a very sensible price....
...Mark walker
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Excellent delivery service, & total bill considerably less than Amazon.uk would have charged...
...RA Pettifor
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Brilliant communication from my tub and product just the ticket!...
...Leigh Murphy
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Firstly, my item was very good value. Secondly, MyTubs customer service was excellent - they kept in constant correspondence, letting me know about my order, its progress and keeping me updated about delivery.
Overall, a great customer experience, I would not hesitate to recommend MyTub and the team to anyone.
Thank you. ...
...Kyle Richards
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I thought the service was excellent and had no problems, would definitely use you again and recommend.
Thank you
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...John Watson
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Very pleased with the service, thank you. Especially pleasing was the friendly telephone manner of the operative when I made an inquiry. ...
...Paul Russell
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