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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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Was kept informed of revised delivery date and item delivered as specified.
Quality original part.
I now have a working shower!
Very pleased ... Will use again....
...Stephen Grayson
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Excellent communication all the way. I tried to order a shower that turns out wasnt in gold. Before sending the chrome version, the team noticed that other parts on the order were in gold so contacted me to check before the order went ahead. Kept me well informed throughout the refund process even though it ended up being a non sale for them. Cheers...
...Holly
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Great product! Had a minor issue with delivery as the product was out of stock but te customer service team were in contact very quickly over the websites service. Highly recommend....
...Magid El-Amin
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excellent service once we actually got to speak to a customer service agent....
...Peter Jones - Peter Jones Electrical Installations
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Great communication, items well packaged and despatched extremely promptly. Cant fault it....
...kate brown
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thanks again the bath turned up when you said and was in good condition. All fitted ok. Will use again thanks james...
...jac construction
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Item received.
Thanks for updates....
...Joanne Keohane
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Competative price, timely delivery
Customer service on a previous order also very friendly and helpful.
Many thanks...
...David West - Elco Building Services
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This is the second order I have placed with MyTub in a year and am completely satisfied with all aspects of the transactions. Confirmatory e-mails have been received promptly regarding placement of the order through to delivery. Items have been unblemished and competitively priced. Thank you - you will always be our first port of call . ...
...Elizabeth O Sale
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