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The unit has just arrived.Thank you.
I have to say that apart from the e-mail problem your customer service has been one of the best I have ever had.
Thanks again....
...Martin Lee
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I was very impressed with the service given my MyTub. As I was moving and it was a bit complicated with delivery I was worried that things would go wrong but they didnt. I could always get through to somebody straight away on the telephone who was knowledgeable about the situation and all went smoothly.
I am so pleased with the Katell Galaxy fireplace. It is just as described and looks really good in my new home. Thank you for your customer service....
...Brenda Bradshaw
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Excellent service, kept updated with regular emails. Product as described & well packaged to avoid damage. ...
...Rachel Littlejohn
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fast good service.thanks....
...jeremy riley
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excellent service, happy to recommend to any other buyer...
...H W Gravell
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Arrived on time. No problems....
...David Hamilton
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One of the best companies to deal with
The staff go out of the way to help you
They treat you if you’re one of the family....
...Mr Ike Phiakkou
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My tubs service was a1 very quick and and simple the product was great did the job just as you would like...
...G
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order arrived on time and as described. thanks. ...
...mr Paul East
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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