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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really....
...Ian Grosvenor
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I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub....
...Arnie Burrows
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Although item being out of stock I was always kept up to date with status and delivery was as scheduled. Excellent customer service....
...Beverly Horn
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Painless to order and delivered promptly to my door. Excellent service...
...Ken Lamb
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The service we rexeived from start to finish was very efficient. Everything organised over emails, which were answered quickly and efficiently. Many thanks!...
...Leandi Roelofse
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Many thanks Jeannette Christine and Debbie for all your help. Hope you all have a great Christmas
Regards
Anita White ...
...Anita White
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Brilliant range of products at lowest market price.
Top quality service including rapid delivery....
...Mr S Southgate
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Not very impressed. I ordered a white REGAL slim Line S374001 6L Side Supply, and you have sent me a black Conceala S6216.
Not much use to me, so I will be in contact with you tomorrow to get the order right.
Alan Spencer
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Hello Alan
Very sorry this has happened, I hope it does not cause to much inconvenience. These errors are extremely rare and we will rectify ASAP.
Regards
MyTub...
...Alan Spencer
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As always a fast reliable service...
...Chris Warburton
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Arrived fine and worked perfectly. No problems. Thanks
...
...Stewart Cross
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