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The order took a very long time to be delivered mainly becuase the manufacturer was having trouble obtaining parts for an item is now one of its discontinued range.
There were two hinges and each had a different quaility finish. However as this part is no longer made I think it was furtunate to get it at all.
The regualr updates and feed back from myTub were excellent. The best from any supplier I have had dealings with. Each time I was ready to complain I found another update letting me know there was a delay and the reason. I was very impressed and would use myTub again because of the positive experience I had.
Very very good.
Graham...
...Graham Riley
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We had quite a complex order, and both Karen and Deborah could not have been more helpful, even after we made changes at the last minute. ...
...MARK GILBERT
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Ordered on Tuesday, arrived on Thursday morning. Very pleased with prompt delivery....
...Carolyn Baribeault
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Goods delivered as agreed. Excellent service. many thanks....
...Bryan Pope
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fast good service.thanks....
...jeremy riley
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I am delighted to have found mytub. Your price for the part I was seeking was the lowest, and although your supplier initially sent the wrong item, your persistence in getting them to rectify their mistake was outstanding. I can recommend you to anyone - and indeed, I have already recommended you to my daughter and son-in-law.
Keep up the good work!...
...Dipankar Ghosh
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customer service was excelent. kept me informed at all times. Will recomend to everyone. Order arrived on time....
...DIANE PARSONS
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Excellent communication from the team and found the product I needed to complete the job in my bathroom. Definitely recommend using this company....
...Patricia McCarter
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Absolute fantastic service, excellent range of product at very reasonable prices and very prompt delivery with excellent communication throughout will definitely be using again and have already recommended to others ...
...Elizabeth Welch
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I cannot fault the My Tub service and would recommend it to anyone. This is my second order and I was pleased with the way a slight hiccup was dealt with in regard to non-delivery at the confirmed date due to sickness at the delivery company. On querying the non-delivery through your portal, the issue was promptly pursued and a revised date given.
I feel perhaps the wording in the online catalogue could be a little clearer in regard to alternative andor compatible products e.g in regard to my last order Alcona toilet suite under AR1145, under notes you have AR1148 alternative with horizontal as opposed to bottom outlet , AR2342 compatible cistern, AR7815 compatible seat. That said, I did manage to order exactly what I wanted.
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...Robert Culley
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