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Completely satisfied with mytub but delivery could be better. I rang you at about 4.30 on promised day of delivery to be told that delivery could be any time up to 6.00pm. At 7.30 I sat down to write a very critical e-mail to you complaining about non -delivery but, happily, it came just before 8.00pm. I was panicking as I had promised to use this item in repair of a customers boiler on Friday relying on your promised delivery. All turned out well in the end but earlier deliveries may save frustration and anger.
Thanks for your service. I will use you again. M.Bradbury...
...M.B.Services
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Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.
However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.
Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.
So, despite the rather long waiti...
...Andrew Thompson
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Product as advertised however for the amount of postage paid i would have expected it to have arrived the next working day not 4 days later...
...Groeger
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Very good, you kept me informed of changed delivery date and the programmer arrived on the day stated.
Many thanks...
...R S Botham
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Quick, easy and delightful. Happy with the service and would buy again...
...deanay
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Easy to use web site and prompt delivery. Will use again...
...Sandra Coxell
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good communication and goods as expected...
...St Monica Trust
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Very prompt delivery and goods at the right price...
...John Humphries
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I recieved correctly my order.
Thank you for your professionalism.
Sincerely...
...MARIE HELENE AUGIS
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Ordering straightforward and simple. Item arrived when advised. Service was efficient and communication effective. Thank you I will use again....
...David Gough
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