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Very pleased with the service from MyTub. Checked that the part that I needed was in stock. Ordered online on Friday and received confirmation of delivery date. The part was delivered on time on Monday morning. Couldnāt be happier. ...
...Christopher Peters
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Payment options - like a lot of people I use a debit card for payment. Debit card isnt one of the options, you have to use the "credit card" option and presume that also covers debit cards.
Make it clear and incorporate "debit card" as an option please.
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Hello
Very good point and the site has now been edited to refect this, thank you.
Regards
MyTub
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...Michael Willis
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Thank you for the service that exceeded expectations, especially when your staff contacted me by telephone to advise that the part was obsolete, but then they went the extra mile to search and source the item from another suppliers old stock.
True customer service.
Thanks, I will be back....
...Philip Shaw
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Brilliant communication from my tub and product just the ticket!...
...Leigh Murphy
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Competitive prices, good communication though delivery time was longer than initially expected....
...europarts eng
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At first I wasnt going to order from you as I wanted to pay over the phone with a card and I was told your company only took orders on line.
For me thats a pain, I just want to pay over the phone and be done with it. Im still disappointed .
That aside once the order was taken on line all went very well, my order even came 2 days early.
Martin....
...martin brownjohn - MSJ Maintenance
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Really awful delivery. Took well over a month for item to arrive!...
...Watersplash Club LTD
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The shopping experience was good from placing the order to the speed of the delivery.
I will definitely use your company again....
...Amanda
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The item arrived the day after ordering. Fast service. ...
...Loggenberg plumbing
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Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.
However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.
Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.
So, despite the rather long waiti...
...Andrew Thompson
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