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Very good products and services, but i think the website design lets you down, spend some money on making it more easier to use, for example you want a shower tray, but you have to go through 20 odd other links,
more pictures and groupings needed. too much options,
apart form the website the phones service was very good and helpfull....
...Bharat Gorasia
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Great competitive prices and great customer service. What more could you ask for...
...Antony Alldis
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perfect thank you ...
...LORNE BAR
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Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou...
...Robin
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Hi,
Christine in your sales department was very helpful and helped me track down some parts for a boiler i was struggling to find elsewhere. She sourced the parts you did not have on your website which was very helpful indeed.
I have never used you before and would be happy to again. My only complaint is that on your website you have a big selection of parts which is great but for someone like me who is not that sure of what they are buying from a description as a DIYer its very important to have pictures to reassure that what you are looking at is what you want. I found one of the parts i wanted on your website but quickly looked else where because there was no picture. It was because i got the part numbers i needed and with Christines help i then was confident to buy the parts....
...Sam Plumbe
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Hi,
Order arrived quickly and on date given for delivery. No damage in transit, all good. Now installed and working. Thank you for the excellent service.
Regards
Mike E. ...
...Mike Edwards
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Put simply, outstanding.
Special order of imperial sized radiator, on a 5 week lead time, delivered within 3 days of placing order.
Thank you...
...MR TIMOTHY WILLIAMS
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Many thanks for all your help in obtaining the items requested
We are most impressed with the service that you provide and would not hesitate to use your company again...
...Fenwick Ltd
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Great service, best price I could find and the item arrived very quickly. 100% satisfied!...
...Barney Scott
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Excellent service - used you for two orders. You kept me fully informed and delivered when you said you would. Pity other suppliers cant match you!...
...Peter Dron
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