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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really....
...Ian Grosvenor
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My order was dealt with in a very efficient manner, and when I did need to speak to a member of staff, they were helpful and offered good advice. My order was delivered on time and well packed. I would use Mytub again. Thanks for your good service....
...Stephen Cleeve
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Item received on the specified date. Now installed and operating. Cannot fault the service. Many thanks....
...BRIAN CHAPPELL
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Brilliant service!!! Ordered part on Monday, delivered on Tuesday.
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...Emily Phillis
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Great service, good price, very pleased with FLAMONIK RAPTURE fire....
...Alan Whitlock
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Thank you for the immediate response. Goods received as expected....
...Nigel Williams
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order arrived on time and as described. thanks. ...
...mr Paul East
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Thanks...Great service !...
...KCA COOKE HEATING ENGINEERS
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Very impressed with the level of service, will definitely use again...
...Ian Brooks
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Very easy to order and arrived on the date that you said tank you. I will definitely recommend and use you again....
...J W Ramsbottom Contractors LTD
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