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Excellent communication system - my order had quite a number of lines on it so several deliveries.
My only small criticism is with the plumb centre order picking - all small items were just dumped into one big plastic bag, thus a large number of pipe fittings, inserts of various sizes etc all loose together in one bag. When we de-kitted and checked the contents to the delivery note there were a couple of shortages.
Again, comms with yourselves was very good during process. Issue resolved as I just walked up to the plumb centre branch and picked up the shortages.
Otherwise, will certainly recommend mytub in the future and likely use yourselves again.
Best regards,
Pete
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...Peter Holloway
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Excellent service, really prompt to reply and helpful.
John ...
...John Corrall
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I googled this item and saw your website came up saying £25.91 door to door. When I ordered the item I noticed you added VAT. It said free delivery. Now I get an email saying I owe £7.95 Delivery VAT. I believe this is misinterpretation. I have never ordered an item anywhere before where delivery charge does not come up at the time of ordering and then told later I owe for delivery. Unless I can get this item for Free Deliveyr please cancel my order.
Mandy...
...Mandy Wiles
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There were a couple of problems, but the staff were outstanding in seeing the situation resolve, they were really helpful. Thanks ...
...elaine.willett
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All received and fitted. Works fine. Thanks ...
...stephen netherton
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A delay with supply - but kept fully informed of issue - good price for item - will use again...
...Donald Fisher
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Thank you very much. Outstanding customer service and communication....
...Angelique Jill Faure
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Very quick delivery product as described ...
...Joanne Barak
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Thankyou for the prompt service - the item was delivered exactly as stated on my order confirmation. I also had a propmt reply to my query regarding the compatability of the product with other brand. I would certainly order from you again. ...
...Patricia Hill
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Good, easy website. Kept informed by e mails about delivery. Came earlier than expected so very good service and would definitely use again....
...Margaret Collins
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